Hilton Hotels Case Study Example | Topics and Well Written Essays - 2500 words

Hilton Hotels - Case Study Example 2The following are the roles that human resources have been played at the Hilton Hotels all over the world. Employees at the Hilton Hotels are extremely efficient in the delivery of services, the employees have been receiving training with an attempt to see to it that they are seen to be efficient, training is also a way by which workers are empowered and therefore this is a strategy aimed at achieving employee loyalty.3 Efficiency in economics refers to a situation in which a firm production process is optimum to avoid unnecessary expenses.4 Any guest visiting any of the Resorts leaves no room to complain after having been served by the company's employees who are highly trained. While inside the hotels the customers are attended to by the employees, who are on duty during the day and night. 5 All the 48000 rooms are fixed with telephones services just to ensure that the customers regardless of the status are attended to as he or she wishes. Orders made at the hotel Are delivered with the shortest time possible, this is mainly facilitated by the efficiency of the Chefs and the Waiters and the waitresses.6 The Hilton Hotel rooms are serviced daily and beddings and other e... fe saver attendants whose work is to ensure the safety of the guests enjoying their stay and taking a swim at the pool, should any emergency occur, the attendants who are at the pools at any time of the day and night attend to this and therefore reducing fatalities, a report on Five star Hotels in Europe showed that Hilton Resorts was top three in Efficiency with less that sixteen percent accidents 2006.Hilton Hotels therefore maintains high levels of efficiency.7 2. Customer satisfaction There are several ways to know whether a customer has been satisfied by the services and goods you are offering them, the aim of this findings is to ensure that those customers coming back and also is to see that customers responses are positive at all times. Customer's example tourists and government officials who visit various countries have been accommodated by Hilton Hotels. Various dignitaries including Presidents, ambassadors, have developed the tendency of making sure that they are booked to Hilton Hotels wherever they go, they shows that they have been getting satisfaction in the process of being the guest of the hotels. The human resources department in all the Hilton hotel resorts have trained their employees to ensure they impress their guests by way of ensuring that they are handled with care right from the time they show up at the reception with their luggage's being taken care of by attendants, and the Hotels have a policy of ensuring that each guest is assigned to a particular hospitable staff who attends to his or her need during the time period the customer stays at the hotel.8 The Hilton Hotel employee makes sure that their guests are extremely impressed with the services offered at the hotel. This ultimately ensures that the customers are satisfied with the